Problems Logging In
 The login routine is able to detect the most common of the login problems and display some guidance. This page has been created to provide additional information on the error messages you may receive.
Invalid information entered
Login in to 'My Area' requires you to enter a username (email address) and password.
If you receive the 'Invalid Information' box it means that our server detected one or more of the following problems:
- Username (email address) was not in the valid email format
- Password contains illegal characters (passwords must be alphanumeric)
- One or both of the login fields were left blank
If you receive the above error message please blank both the username and password login boxes and enter your login details afresh (if your browser attempts to enter the details for you blank the field(s) and manually enter the information to ensure everything is correct).
The username and password combination you entered was not found by our login system
The appearance of the above error message indicates that the Username (email address) and Password entered were in the correct format but could not be found.
Our server being unable to find the information you entered could be caused by one or more of the following:
- Username (email address) entered was not the one you used to register
- Password entered was incorrect
- You have never registered for 'My Area'
If you are sure you have registered you can user the 'Forgotten Password' page to email your login details to your registered Username (email address).
Please note that if the email address entered when registering was invalid or is no longer valid (closed account, changed company etc) you will fail to receive the login details and will need to contact IStructE's webmaster.
The 'Forgotten Password' facility is fully automated and will attempt to send your login details straight away but please allow up to an hour for the details to arrive. If you have multiple email addresses please ensure that you have checked all of your accounts before contacting the webmaster.
When contacting the webmaster please provide as much information about your login account as possible (membership number if applicable, date of birth if applicable, possible username, possible password, what you would like the new login details to be etc).
It is recommended that you use the change username and change password facilities (located inside 'My Area') to ensure that your login information is always valid.
If you have never registered for 'My Area' or are unsure if you ever registered you can register by clicking here.
A problem has been detected with your security settings
The appearance of the above message indicates that your browsers' internet security setting are set quite high (blocking cookies and session cookies) or you are running a firewall which is blocking cookies and session cookies.
You will be unable to add items to your shopping basket or login to any of IStructE's websites (even if the details you enter are correct) until the cookie problem is resolved.
IStructE provides a computer compatibility test (click 'Website Help' in the top bar) which is able to determine if you will experience problems on this site.
You can find information on cookie problems by clicking here. |
